Complaints Procedure

At Minotaur Financial Services Limited we pride ourselves on our customer service. We are committed to providing a quality and professional service to you as our customer. Providing an efficient, professional and courteous service is central to our ethos and we hope that as our client you have experienced this.

We always welcome your suggestions as to how we can improve our service so that it best meets your needs. Such a dialogue is very informative and useful for us as it helps us to respond to the needs of all our clients and to improve the service we deliver.

Of course, from time to time in all walks of life things do go wrong. If you are not happy with the service, you have received from us please contact us immediately so that we can deal directly with the issue.

You can contact us directly by phone on 01 526 6705 or outline the nature of your complaint to us in writing, addressing it to Karl O’Daly T/A Minotaur Financial Services Limited, Office 315, Ormond Building, 31-36 Ormond Quay Upper, Dublin 7 D07 EE37.

The complaint will be fully investigated by us and if it is not resolved to your satisfaction within five business days, a written response will be provided to you. While our investigation of any complaint is on-going we will provide you with regular written updates.

The Insolvency Service of Ireland’s regulations require us to attempt to investigate and resolve a complaint within 40 business days of receipt. However, we will update you of progress in writing in relation to any complaint you may make to us within 20 business days.

Minotaur Financial Services Limited Complaints Procedure complies with the Consumer Protection Code. This Code defines a complaint as an expression of grievance or dissatisfaction by a consumer, either verbally or in writing, in connection with:

  1. The provision of a product or service to a consumer by a regulated entity, or
  2. The failure of a regulated entity to provide a product or service to a consumer.

If you are dissatisfied with the outcome of our investigation of your complaint you are entitled to refer your complaint to:

Insolvency Service of Ireland, Phoenix House, Conyngham Road, Dublin 8

Tel. 076 106 4200    Website. www.isi.gov.ie